Angry Customers – It doesn’t matter how great your business is at some point or another you will have customer complaints.
Now it used to be that customers complained via your complaints line, in person or in email. Now however with the surge of social media, more and more customers are now turning to a social media to vent their frustrations when they have a complaint.
This is obviously a very public way of complaining that can have a detrimental effect on your business, especially if they criticism is over the top of unjust.
This weeks Top Tip Tuesday is all about how to deal with angry customer complaints on your social media pages!
I would love it if you could share this video and why not let us know in the comments below how you deal with customer complaints!